I’m a big believer in the power of reporting to help guide change management in large organizations. One of the biggest changes any organization can take on is the implementation of a new MRP or ERP solution. Sadly project teams usually don’t remain involved past a few support days once a new system is live. Reporting is usually lumped into these days with limited success. This leaves the organization at a disadvantage, and leads to lower ROI on what is usually a large investment. The project team don’t stay to ensure the data, people and processes have evolved to work with the new system. Management considers a project successful when there are no major disruptions and costs remained low, a low bar indeed.
MAXIMIZING ROI
Installing a system, setting up master data, and turning on the lights are only the first steps in any implementation. How are people adjusting? What does the team find frustrating and limiting? Do they have the training they need? Do they understand what the new data is telling them? These conversations are critical for maximizing your return on investment.
This becomes an iterative process to help the team understand what is possible outside the confines of your old system. This requires patience to limit business disruptions and errors, and allow a team to grow.
An implementation that maximizes ROI empowers employees to take ownership of the quality of the data they work with. Business intelligence customized to your environment should help employees see how their actions can improve the customer experience and the bottom line every day.
ARE YOU LEAVING GAINS ON THE TABLE?
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